Place your order online or call our Order Hotline.
Order Hotline 1-888-Tiles-88
Monday - Friday 9 AM to 7 PM EST.
Saturday - Sunday 11 AM to 7 PM EST.
Our Customer Service Representatives are dedicated to complete customer satisfaction.
Need personal assistance?
Please contact us using one of the methods below.
485 S. Broadway, Suite 29
Hicksville, NY, 11801
Customer Service Hours
Monday - Friday:
9:00 AM - 7:00PM EST
Saturday - Sunday:
11:00 AM - 7:00PM EST
No Cancellations Will Be Allowed After 24 Hours Of Order
You have 10 days to return any item or items in their original unopened package
from the date of receipt. You will be credited the full amount minus any shipping
charges and restocking fees. Any special orders may not be returned for any reason.
Some items will incur a restocking charge. For further details on a specific manufacturer please refer to our Return Policy Page. We must uphold this policy because
we in return have to pay restocking fees on these items.
Prior to shipping back any product we must be contacted either by E-mail
or phone at 718-483-7900 to obtain return instructions or you may use our online RGA form. Please do not ship anything back with
out prior authorization.
No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning
Defective or Damaged Hardware
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense
upon return of the defective item. Prior to shipping back any product we must
be contacted either by E-mail
or phone at 718-483-7900 to obtain return instructions. Please do not ship
anything back with out prior authorization.
CoolTiles.com limits all warranties or guarantees to those offered by the manufacturer.
Most of the items we sell come with Lifetime Warrantees; please consult with us
about warrantee policies of individual products.
At CoolTiles.com, we are dedicated to protecting your privacy. We use your personal information just to process orders and to help serve you better. Learn more.
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