No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.
CoolTiles.com
Return Policy You have
10 days to return any item or items in their original unopened package
from the date of receipt. You will be credited the full amount minus any
shipping charges and restocking fees. Any special orders may not be returned for
any reason.
No unauthorized returns will be accepted. Please Contact Us prior to returning any items.
We make every effort to pack and ship our tiles carefully and we expect the same
consideration. All products that are returned need to be packaged in a similar
fashion as when received to ensure damage does not occur, no credit will be
issued unless products are received in good re-sellable condition.
Sample Swatches: Sample swatches are non-returnable.
*
Knobs by Arizona Hot Dots are custom made to order and NON-RETURNABLE
Defective or Damaged Hardware If a product is defective or damaged you must notify us within 3 business days, we will ship another at our
own expense upon return of the defective item's. Prior to shipping back any product
we must be contacted either by E-mail or phone at
718-483-7900 to obtain a Return Goods Authorization Number,
RGA Number.
Please do not ship anything back with out prior authorization. All returns
must have an RGA Number clearly marked on the package.
No credit will be issued with out this number.
Warranties:
CoolTiles.com limits all warranties or guarantees to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products. For further Information please call us at 718-483-7900 or E-mail us.
Copyright 2008 CoolTiles, Inc. All rights reserved. | Toll Free: 1-888-TILES-88 | 1-888-845-3788 The only choice for Cool Glass Tiles & Metal Accent Tiles!