Return Policy

CoolTiles offers a huge array of glass tiles and metal accent tiles from many of the world's finest companies. Also offering a great selection of cabinet hardware, switchplates, door bells, and bath accessories to compliment your selection of tiles.

Return Policy

No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.

CoolTiles.com Return Policy
You have 10 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.

No unauthorized returns will be accepted. Please Contact Us prior to returning any items.

We make every effort to pack and ship our tiles carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

Sample Swatches: Sample swatches are non-returnable.

Individual Manufacturers Restocking Fees

*Arizona Hot Dots	25%
Copia Bronze	25%
Diamond Tech Tiles	25%
Distinctive Glass	25%
Emenee Hardware	25%
Glass Treasures	25%
HotGlass	25%
Illusion Glass Tiles	25%
Infinity Glass Tile	25%
Marazzi Tile	25% Glass tile can be returned as full box quantities only.
Modern Objects	25%
Mosaici d' Asolo	Non-Returnable
Sietto	Non-Returnable
Spa Stone Pebble Tile	25%
Vicenza Mosaico	30% Restock on Solid Colors Mixes and Blends are NON-RETURNABLE.
Vidrepur	25%

* Knobs by Arizona Hot Dots are custom made to order and NON-RETURNABLE

Defective or Damaged Hardware
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-483-7900 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.

Warranties:
CoolTiles.com limits all warranties or guarantees to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.

For further Information please call us at 718-483-7900 or E-mail us.

Member of NARI - National Association of the Remodeling Industry