CoolTiles offers a huge array of glass tiles and metal accent tiles from many of the world's finest companies.

 








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Return Policy


No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.


Return Policy:
You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.

We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.


Sample Swatches:
Sample swatches are non-returnable.


Individual Manufacturers Restocking Fees:

Adora Mosaics 25% Marazzi Tile 25%
*Aqua Mosaics 25% Modern Objects NO RE-STOCKING FEE
Clear View Tiles 25% *Onix Recycled Glass Tiles 25%
Copia Bronze 25% Optimal Tile 25%
Diamond Tech Tiles 25% Renaissance Tile 25%
Distinctive Glass 25% Sietto NO RE-STOCKING FEE
Elida Cermaica 25% *Spa Stone Pebble Tile 25%
Emil Ceramica Tile 25% *Stellar Tile 25%
Hot Glass 25%
All Pattern Wallpaper is Non-Returnable.
Vicenza Mosaico Glass Tiles 30% Restock on Solid Colors.
Mixes and Blends are Non-Returnable.
Hot Knobs 25% *Vidrepur 25%
Illusion Glass Tiles 25%
All Made to Order Mosaic Sheets are Non-Returnable.
   

*Please note all vendors with a (*) will waive restocking fees if a subsequent order is placed of Equal or Greater value with their product line or collection.


Defective or Damaged Hardware:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-483-7900 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.


Warranties:
All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.


For further Information please call us at 718-483-7900 or E-mail us.




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