I fell in love with this tile and was a little nervous about ordering it online, but the experience was great. Very helpful customer service. Only 2 of the 35 tiles I ordered had slight damage (I expected more breaks during transit given the type of tile I ordered) and customer service took care of it quickly and had the manufacturer send me replacement pieces in a very short period of time. I am very happy with the service and the finished product! Used it for a fireplace surround. Really turned out nice.
I found some beautiful tile at a local tile store and ordered the tile I needed for my kitchen backsplash. When I needed some edging tile to complete the backsplash I ordered it from CoolTiles - the local store took 10 days to deliver the tiles - CoolTiles took 2 days! The tiles were delivered fast and in perfect condition. Use the tile store to find the tiles you want - but order them from CoolTiles!